Logs
Platform logs provide detailed information for Pelcro's different platform resources. They are automatically generated. Essentially, this gives you a running summary of everything that happens on your site, which is crucial for maintaining a secure site that runs smoothly. This can be especially useful if you’re working with a large team of administrators, or your site works with large amounts of information.
This article provides an overview of platform logs including what information they provide and how you can access and use them for collection and analysis.
Accessing Logs
Logs can be located from the main navigation menu of the platform by simply clicking on your account profile menu, and choosing Logs.
Listing Log Events
Once you arrive at the logs page, you will see a detailed list view of all log events on your account, including details related to date and time of when an event occurred, the site on which relevant site-specific events happened, which collaborator triggered the event, the level of the event (informational/warning/error), as well as a brief description of what the event is.
Viewing Log Event Details
You can click on each line item on the list of the log events to view more details about a specific log event. Each event will contain unique sets of information which are relevant to the nature of the event, and will help you identify more details related to the log event.
For example, when a new subscription is created, the log event details will contain information related to the subscription details, as shown below, which is different from what will be shown when a customer is created, for instance. You can refer to the relevant "List of Log Events" in the sections below to see the type of information which will be shown on each log event message.
Platform Activity Logs
Platform activity logs lists all of the recent activity on your site. It will drill down events related to your platform elements (products, subscriptions, collaborators, etc.) in a consolidated view, which you can use to keep track of what’s happening. These types of log messages will include events like subscription creations, customer additions, collaborator deletions, site settings updates, and more.
Maintaining an activity log for your site is essential for security, integrity, and accountability. Logs track the majority of events and changes related to your account and sites, which can provide you with valuable information when something goes wrong.
- Activity logs ensure accountability; enabling you to see when a given activity has not been performed as expected, or if a mistake has been made that causes problems.
- Activity logs make troubleshooting errors easier; being able to consult an activity log would make diagnosing a problem faster by enabling you to see what happened just before it first appeared, giving you a path to investigate further instead of guesswork.
- Activity logs help you meet regulatory standards; being able to track the activity on your site is mandatory. by several regulatory compliance bodies(GDPR, for instance) for certain websites, including those run by businesses.
List of Activity Log Events
Level | Description | Details |
|---|---|---|
Info | Collaborator [ID] logged in | |
Info | Collaborator [ID] created | Collaborator Object |
Info | Collaborator [ID] updated | Collaborator Object Changes |
Info | Collaborator [ID] removed | Collaborator Object |
Info | Collaborator [ID] requested password reset | |
Info | Collaborator [ID] password updated | |
Info | Collaborator [ID] logged out | |
Info | Account [ID] Information updated | Account Information Object Changes |
Info | Account [ID] webhook endpoint created | Webhook Object |
Info | Account [ID] webhook endpoint deleted | Webhook Object |
Info | Account [ID] billing settings updated | Billing Settings Object Changes |
Info | Account [ID] plan updated | Account Plan Object Changes |
Info | Account [ID] multi-factor authentication settings updated | MFA Settings Object Changes |
Info | Site [ID] settings updated | Site Settings Object Changes |
Info | Site [ID] design settings updated | Design Settings Object Changes |
Info | Site [ID] fraud prevention updated | Fraud Prevention Settings Object Changes |
Info | Customer [ID] created | Customer Object |
Info | Customer [ID] updated | Customer Object Changes |
Info | Customer [ID] metadata created | Customer Object Changes |
Info | Customer [ID] metadata updated | Customer Object Changes |
Info | Customer [ID] deleted | Customer Object |
Info | Customer [ID] password reset | |
Info | Customer [ID] password updated | |
Info | Customer [ID] address created | Address Object |
Info | Customer [ID] address updated | Address Object Changes |
Info | Customer [ID] default address updated | Address Object Changes |
Info | Subscription [ID] redeemed | Subscription Object |
Info | Subscription [ID] created | Subscription Object |
Info | Subscription [ID] updated | Subscription Object Changes |
Info | Subscription [ID] reactivated | Subscription Object |
Info | Subscription [ID] renewed | Subscription Object |
Info | Subscription [ID] cancelled | Subscription Object |
Info | Subscription [ID] shipments remaining updated | Subscription Object Changes |
Info | Subscription [ID] shipments suspended | Subscription Object Changes |
Info | Subscription [ID] shipments delivery updated | Subscription Object Changes |
Info | Subscription [ID] phase deleted | Subscription Object Changes |
Info | Invoice [ID] created | Invoice Object |
Info | Invoice [ID] status updated | Invoice Object Changes |
Info | Invoice [ID] purchase order updated | Invoice Object Changes |
Info | Invoice [ID] was downloaded | Invoice Object |
Info | Invoice [ID] automatic collection updated | Invoice Object Changes |
Info | Subscription Product [ID] created | Product Object |
Info | Subscription Product [ID] configuration created | Product Object |
Info | Subscription Product [ID] configuration updated | Product Object Changes |
Info | Subscription Product [ID] details updated | Product Object Changes |
Info | Subscription Product [ID] archived | Product Object |
Info | Subscription Product [ID] un-archived | Product Object |
Info | Subscription Product [ID] deleted | Product Object |
Info | Product Pricing Plan [ID] created | Plan Object |
Info | Product Pricing Plan [ID] updated | Plan Object Changes |
Info | Product Pricing Plan [ID] archived | Plan Object |
Info | Product Pricing Plan [ID] un-archived | Plan Object |
Info | Product Pricing Plan [ID] deleted | Plan Object |
Info | eCommerce Product [ID] created | eCommerce Product Object |
Info | eCommerce Product [ID] details updated | eCommerce Product Object Changes |
Info | eCommerce Product [ID] archived | eCommerce Product Object |
Info | eCommerce Product [ID] un-archived | eCommerce Product Object |
Info | eCommerce Product [ID] deleted | eCommerce Product Object |
Info | eCommerce Product SKU [ID] created | eCommerce SKU Object |
Info | eCommerce Product SKU [ID] updated | eCommerce SKU Object Changes |
Info | eCommerce Product SKU [ID] deleted | eCommerce SKU Object |
Info | eCommerce Order [ID] created | eCommerce Order Object |
Info | eCommerce Order [ID] updated | eCommerce Order Object Changes |
Info | eCommerce Order [ID] status updated | eCommerce Order Object Changes |
Info | Multiple eCommerce Orders status updated | eCommerce Order Object Changes |
Info | Coupon [ID] created | Coupon Object |
Info | Coupon [ID] updated | Coupon Object Changes |
Info | Coupon [ID] deleted | Coupon Object |
Info | Newsletter [ID] created | Newsletter Object |
Info | Newsletter [ID] updated | Newsletter Object Changes |
Info | Newsletter [ID] deleted | Newsletter Object |
Info | Ticket [ID] created | Ticket Object |
Info | Ticket [ID] updated | Ticket Object Changes |
Info | Ticket [ID] deleted | Ticket Object |
Info | Ticket [ID] status updated | Ticket Object |
Info | List [ID] created | List Object |
Info | List [ID] deleted | List Object |
Info | List [ID] exported | List Object |
Info | Fulfillment [ID] created | Fulfillment Object |
Info | Fulfillment [ID] approved | Fulfillment Object |
Info | Fulfillment [ID] deleted | Fulfillment Object |
Info | Fulfillment [ID] exported | Fulfillment Object |
Info | Fulfillment [ID] report downloaded | Fulfillment Object |
Updated 2 months ago