Platform logs provide detailed information for Pelcro's different platform resources. They are automatically generated. Essentially, this gives you a running summary of everything that happens on your site, which is crucial for maintaining a secure site that runs smoothly. This can be especially useful if you’re working with a large team of administrators, or your site works with large amounts of information.

This article provides an overview of platform logs including what information they provide and how you can access and use them for collection and analysis.

Accessing Logs

Logs can be located from the main navigation menu of the platform by simply clicking on your account profile menu, and choosing Logs.


Listing Log Events

Once you arrive at the logs page, you will see a detailed list view of all log events on your account, including details related to date and time of when an event occurred, the site on which relevant site-specific events happened, which collaborator triggered the event, the level of the event (informational/warning/error), as well as a brief description of what the event is.


Viewing Log Event Details

You can click on each line item on the list of the log events to view more details about a specific log event. Each event will contain unique sets of information which are relevant to the nature of the event, and will help you identify more details related to the log event.

For example, when a new subscription is created, the log event details will contain information related to the subscription details, as shown below, which is different from what will be shown when a customer is created, for instance. You can refer to the relevant "List of Log Events" in the sections below to see the type of information which will be shown on each log event message.


Platform Activity Logs

Platform activity logs lists all of the recent activity on your site. It will drill down events related to your platform elements (products, subscriptions, collaborators, etc.) in a consolidated view, which you can use to keep track of what’s happening. These types of log messages will include events like subscription creations, customer additions, collaborator deletions, site settings updates, and more.

Maintaining an activity log for your site is essential for security, integrity, and accountability. Logs track the majority of events and changes related to your account and sites, which can provide you with valuable information when something goes wrong.

  • Activity logs ensure accountability; enabling you to see when a given activity has not been performed as expected, or if a mistake has been made that causes problems.
  • Activity logs make troubleshooting errors easier; being able to consult an activity log would make diagnosing a problem faster by enabling you to see what happened just before it first appeared, giving you a path to investigate further instead of guesswork.
  • Activity logs help you meet regulatory standards; being able to track the activity on your site is mandatory. by several regulatory compliance bodies(GDPR, for instance) for certain websites, including those run by businesses.

List of Activity Log Events

InfoCollaborator [ID] logged in
InfoCollaborator [ID] createdCollaborator Object
InfoCollaborator [ID] updatedCollaborator Object Changes
InfoCollaborator [ID] removedCollaborator Object
InfoCollaborator [ID] requested password reset
InfoCollaborator [ID] password updated
InfoCollaborator [ID] logged out
InfoAccount [ID] Information updatedAccount Information Object Changes
InfoAccount [ID] webhook endpoint createdWebhook Object
InfoAccount [ID] webhook endpoint deletedWebhook Object
InfoAccount [ID] billing settings updatedBilling Settings Object Changes
InfoAccount [ID] plan updatedAccount Plan Object Changes
InfoAccount [ID] multi-factor authentication settings updatedMFA Settings Object Changes
InfoSite [ID] settings updatedSite Settings Object Changes
InfoSite [ID] design settings updatedDesign Settings Object Changes
InfoSite [ID] fraud prevention updatedFraud Prevention Settings Object Changes
InfoCustomer [ID] createdCustomer Object
InfoCustomer [ID] updatedCustomer Object Changes
InfoCustomer [ID] metadata createdCustomer Object Changes
InfoCustomer [ID] metadata updatedCustomer Object Changes
InfoCustomer [ID] deletedCustomer Object
InfoCustomer [ID] password reset
InfoCustomer [ID] password updated
InfoCustomer [ID] address createdAddress Object
InfoCustomer [ID] address updatedAddress Object Changes
InfoCustomer [ID] default address updatedAddress Object Changes
InfoSubscription [ID] redeemedSubscription Object
InfoSubscription [ID] createdSubscription Object
InfoSubscription [ID] updatedSubscription Object Changes
InfoSubscription [ID] reactivatedSubscription Object
InfoSubscription [ID] renewedSubscription Object
InfoSubscription [ID] cancelledSubscription Object
InfoSubscription [ID] shipments remaining updatedSubscription Object Changes
InfoSubscription [ID] shipments suspendedSubscription Object Changes
InfoSubscription [ID] shipments delivery updatedSubscription Object Changes
InfoSubscription [ID] phase deletedSubscription Object Changes
InfoInvoice [ID] createdInvoice Object
InfoInvoice [ID] status updatedInvoice Object Changes
InfoInvoice [ID] purchase order updatedInvoice Object Changes
InfoInvoice [ID] was downloadedInvoice Object
InfoInvoice [ID] automatic collection updatedInvoice Object Changes
InfoSubscription Product [ID] createdProduct Object
InfoSubscription Product [ID] configuration createdProduct Object
InfoSubscription Product [ID] configuration updatedProduct Object Changes
InfoSubscription Product [ID] details updatedProduct Object Changes
InfoSubscription Product [ID] archivedProduct Object
InfoSubscription Product [ID] un-archivedProduct Object
InfoSubscription Product [ID] deletedProduct Object
InfoProduct Pricing Plan [ID] createdPlan Object
InfoProduct Pricing Plan [ID] updatedPlan Object Changes
InfoProduct Pricing Plan [ID] archivedPlan Object
InfoProduct Pricing Plan [ID] un-archivedPlan Object
InfoProduct Pricing Plan [ID] deletedPlan Object
InfoeCommerce Product [ID] createdeCommerce Product Object
InfoeCommerce Product [ID] details updatedeCommerce Product Object Changes
InfoeCommerce Product [ID] archivedeCommerce Product Object
InfoeCommerce Product [ID] un-archivedeCommerce Product Object
InfoeCommerce Product [ID] deletedeCommerce Product Object
InfoeCommerce Product SKU [ID] createdeCommerce SKU Object
InfoeCommerce Product SKU [ID] updatedeCommerce SKU Object Changes
InfoeCommerce Product SKU [ID] deletedeCommerce SKU Object
InfoeCommerce Order [ID] createdeCommerce Order Object
InfoeCommerce Order [ID] updatedeCommerce Order Object Changes
InfoeCommerce Order [ID] status updatedeCommerce Order Object Changes
InfoMultiple eCommerce Orders status updatedeCommerce Order Object Changes
InfoCoupon [ID] createdCoupon Object
InfoCoupon [ID] updatedCoupon Object Changes
InfoCoupon [ID] deletedCoupon Object
InfoNewsletter [ID] createdNewsletter Object
InfoNewsletter [ID] updatedNewsletter Object Changes
InfoNewsletter [ID] deletedNewsletter Object
InfoTicket [ID] createdTicket Object
InfoTicket [ID] updatedTicket Object Changes
InfoTicket [ID] deletedTicket Object
InfoTicket [ID] status updatedTicket Object
InfoList [ID] createdList Object
InfoList [ID] deletedList Object
InfoList [ID] exportedList Object
InfoFulfillment [ID] createdFulfillment Object
InfoFulfillment [ID] approvedFulfillment Object
InfoFulfillment [ID] deletedFulfillment Object
InfoFulfillment [ID] exportedFulfillment Object
InfoFulfillment [ID] report downloadedFulfillment Object