Platform logs provide detailed information for Pelcro's different platform resources. They are automatically generated. Essentially, this gives you a running summary of everything that happens on your site, which is crucial for maintaining a secure site that runs smoothly. This can be especially useful if you’re working with a large team of administrators, or your site works with large amounts of information.

This article provides an overview of platform logs including what information they provide and how you can access and use them for collection and analysis.


Accessing Logs

Logs can be located from the main navigation menu of the platform by simply clicking on your account profile menu, and choosing Logs.

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Listing Log Events

Once you arrive at the logs page, you will see a detailed list view of all log events on your account, including details related to date and time of when an event occurred, the site on which relevant site-specific events happened, which collaborator triggered the event, the level of the event (informational/warning/error), as well as a brief description of what the event is.

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Viewing Log Event Details

You can click on each line item on the list of the log events to view more details about a specific log event. Each event will contain unique sets of information which are relevant to the nature of the event, and will help you identify more details related to the log event.

For example, when a new subscription is created, the log event details will contain information related to the subscription details, as shown below, which is different from what will be shown when a customer is created, for instance. You can refer to the relevant "List of Log Events" in the sections below to see the type of information which will be shown on each log event message.

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Platform Activity Logs

Platform activity logs lists all of the recent activity on your site. It will drill down events related to your platform elements (products, subscriptions, collaborators, etc.) in a consolidated view, which you can use to keep track of what’s happening. These types of log messages will include events like subscription creations, customer additions, collaborator deletions, site settings updates, and more.

Maintaining an activity log for your site is essential for security, integrity, and accountability. Logs track the majority of events and changes related to your account and sites, which can provide you with valuable information when something goes wrong.

  • Activity logs ensure accountability; enabling you to see when a given activity has not been performed as expected, or if a mistake has been made that causes problems.
  • Activity logs make troubleshooting errors easier; being able to consult an activity log would make diagnosing a problem faster by enabling you to see what happened just before it first appeared, giving you a path to investigate further instead of guesswork.
  • Activity logs help you meet regulatory standards; being able to track the activity on your site is mandatory. by several regulatory compliance bodies(GDPR, for instance) for certain websites, including those run by businesses.

List of Activity Log Events

Level

Description

Details

Info

Collaborator [ID] logged in

Info

Collaborator [ID] created

Collaborator Object

Info

Collaborator [ID] updated

Collaborator Object Changes

Info

Collaborator [ID] removed

Collaborator Object

Info

Collaborator [ID] requested password reset

Info

Collaborator [ID] password updated

Info

Collaborator [ID] logged out

Info

Account [ID] Information updated

Account Information Object Changes

Info

Account [ID] webhook endpoint created

Webhook Object

Info

Account [ID] webhook endpoint deleted

Webhook Object

Info

Account [ID] billing settings updated

Billing Settings Object Changes

Info

Account [ID] plan updated

Account Plan Object Changes

Info

Account [ID] multi-factor authentication settings updated

MFA Settings Object Changes

Info

Site [ID] settings updated

Site Settings Object Changes

Info

Site [ID] design settings updated

Design Settings Object Changes

Info

Site [ID] fraud prevention updated

Fraud Prevention Settings Object Changes

Info

Customer [ID] created

Customer Object

Info

Customer [ID] updated

Customer Object Changes

Info

Customer [ID] metadata created

Customer Object Changes

Info

Customer [ID] metadata updated

Customer Object Changes

Info

Customer [ID] deleted

Customer Object

Info

Customer [ID] password reset

Info

Customer [ID] password updated

Info

Customer [ID] address created

Address Object

Info

Customer [ID] address updated

Address Object Changes

Info

Customer [ID] default address updated

Address Object Changes

Info

Subscription [ID] redeemed

Subscription Object

Info

Subscription [ID] created

Subscription Object

Info

Subscription [ID] updated

Subscription Object Changes

Info

Subscription [ID] reactivated

Subscription Object

Info

Subscription [ID] renewed

Subscription Object

Info

Subscription [ID] cancelled

Subscription Object

Info

Subscription [ID] shipments remaining updated

Subscription Object Changes

Info

Subscription [ID] shipments suspended

Subscription Object Changes

Info

Subscription [ID] shipments delivery updated

Subscription Object Changes

Info

Subscription [ID] phase deleted

Subscription Object Changes

Info

Invoice [ID] created

Invoice Object

Info

Invoice [ID] status updated

Invoice Object Changes

Info

Invoice [ID] purchase order updated

Invoice Object Changes

Info

Invoice [ID] was downloaded

Invoice Object

Info

Invoice [ID] automatic collection updated

Invoice Object Changes

Info

Subscription Product [ID] created

Product Object

Info

Subscription Product [ID] configuration created

Product Object

Info

Subscription Product [ID] configuration updated

Product Object Changes

Info

Subscription Product [ID] details updated

Product Object Changes

Info

Subscription Product [ID] archived

Product Object

Info

Subscription Product [ID] un-archived

Product Object

Info

Subscription Product [ID] deleted

Product Object

Info

Product Pricing Plan [ID] created

Plan Object

Info

Product Pricing Plan [ID] updated

Plan Object Changes

Info

Product Pricing Plan [ID] archived

Plan Object

Info

Product Pricing Plan [ID] un-archived

Plan Object

Info

Product Pricing Plan [ID] deleted

Plan Object

Info

eCommerce Product [ID] created

eCommerce Product Object

Info

eCommerce Product [ID] details updated

eCommerce Product Object Changes

Info

eCommerce Product [ID] archived

eCommerce Product Object

Info

eCommerce Product [ID] un-archived

eCommerce Product Object

Info

eCommerce Product [ID] deleted

eCommerce Product Object

Info

eCommerce Product SKU [ID] created

eCommerce SKU Object

Info

eCommerce Product SKU [ID] updated

eCommerce SKU Object Changes

Info

eCommerce Product SKU [ID] deleted

eCommerce SKU Object

Info

eCommerce Order [ID] created

eCommerce Order Object

Info

eCommerce Order [ID] updated

eCommerce Order Object Changes

Info

eCommerce Order [ID] status updated

eCommerce Order Object Changes

Info

Multiple eCommerce Orders status updated

eCommerce Order Object Changes

Info

Coupon [ID] created

Coupon Object

Info

Coupon [ID] updated

Coupon Object Changes

Info

Coupon [ID] deleted

Coupon Object

Info

Newsletter [ID] created

Newsletter Object

Info

Newsletter [ID] updated

Newsletter Object Changes

Info

Newsletter [ID] deleted

Newsletter Object

Info

Ticket [ID] created

Ticket Object

Info

Ticket [ID] updated

Ticket Object Changes

Info

Ticket [ID] deleted

Ticket Object

Info

Ticket [ID] status updated

Ticket Object

Info

List [ID] created

List Object

Info

List [ID] deleted

List Object

Info

List [ID] exported

List Object

Info

Fulfillment [ID] created

Fulfillment Object

Info

Fulfillment [ID] approved

Fulfillment Object

Info

Fulfillment [ID] deleted

Fulfillment Object

Info

Fulfillment [ID] exported

Fulfillment Object

Info

Fulfillment [ID] report downloaded

Fulfillment Object


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