Platform logs provide detailed information for Pelcro's different platform resources. They are automatically generated. Essentially, this gives you a running summary of everything that happens on your site, which is crucial for maintaining a secure site that runs smoothly. This can be especially useful if you’re working with a large team of administrators, or your site works with large amounts of information.

This article provides an overview of platform logs including what information they provide and how you can access and use them for collection and analysis.

Accessing Logs

Logs can be located from the main navigation menu of the platform by simply clicking on your account profile menu, and choosing Logs.

Listing Log Events

Once you arrive at the logs page, you will see a detailed list view of all log events on your account, including details related to date and time of when an event occurred, the site on which relevant site-specific events happened, which collaborator triggered the event, the level of the event (informational/warning/error), as well as a brief description of what the event is.

Viewing Log Event Details

You can click on each line item on the list of the log events to view more details about a specific log event. Each event will contain unique sets of information which are relevant to the nature of the event, and will help you identify more details related to the log event.

For example, when a new subscription is created, the log event details will contain information related to the subscription details, as shown below, which is different from what will be shown when a customer is created, for instance. You can refer to the relevant "List of Log Events" in the sections below to see the type of information which will be shown on each log event message.

Platform Activity Logs

Platform activity logs lists all of the recent activity on your site. It will drill down events related to your platform elements (products, subscriptions, collaborators, etc.) in a consolidated view, which you can use to keep track of what’s happening. These types of log messages will include events like subscription creations, customer additions, collaborator deletions, site settings updates, and more.

Maintaining an activity log for your site is essential for security, integrity, and accountability. Logs track the majority of events and changes related to your account and sites, which can provide you with valuable information when something goes wrong.

Activity logs ensure accountability; enabling you to see when a given activity has not been performed as expected, or if a mistake has been made that causes problems.
Activity logs make troubleshooting errors easier; being able to consult an activity log would make diagnosing a problem faster by enabling you to see what happened just before it first appeared, giving you a path to investigate further instead of guesswork.
Activity logs help you meet regulatory standards; being able to track the activity on your site is mandatory. by several regulatory compliance bodies(GDPR, for instance) for certain websites, including those run by businesses.

List of Activity Log Events

Level	Description	Details
Info	Collaborator [ID] logged in
Info	Collaborator [ID] created	Collaborator Object
Info	Collaborator [ID] updated	Collaborator Object Changes
Info	Collaborator [ID] removed	Collaborator Object
Info	Collaborator [ID] requested password reset
Info	Collaborator [ID] password updated
Info	Collaborator [ID] logged out
Info	Account [ID] Information updated	Account Information Object Changes
Info	Account [ID] webhook endpoint created	Webhook Object
Info	Account [ID] webhook endpoint deleted	Webhook Object
Info	Account [ID] billing settings updated	Billing Settings Object Changes
Info	Account [ID] plan updated	Account Plan Object Changes
Info	Account [ID] multi-factor authentication settings updated	MFA Settings Object Changes
Info	Site [ID] settings updated	Site Settings Object Changes
Info	Site [ID] design settings updated	Design Settings Object Changes
Info	Site [ID] fraud prevention updated	Fraud Prevention Settings Object Changes
Info	Customer [ID] created	Customer Object
Info	Customer [ID] updated	Customer Object Changes
Info	Customer [ID] metadata created	Customer Object Changes
Info	Customer [ID] metadata updated	Customer Object Changes
Info	Customer [ID] deleted	Customer Object
Info	Customer [ID] password reset
Info	Customer [ID] password updated
Info	Customer [ID] address created	Address Object
Info	Customer [ID] address updated	Address Object Changes
Info	Customer [ID] default address updated	Address Object Changes
Info	Subscription [ID] redeemed	Subscription Object
Info	Subscription [ID] created	Subscription Object
Info	Subscription [ID] updated	Subscription Object Changes
Info	Subscription [ID] reactivated	Subscription Object
Info	Subscription [ID] renewed	Subscription Object
Info	Subscription [ID] cancelled	Subscription Object
Info	Subscription [ID] shipments remaining updated	Subscription Object Changes
Info	Subscription [ID] shipments suspended	Subscription Object Changes
Info	Subscription [ID] shipments delivery updated	Subscription Object Changes
Info	Subscription [ID] phase deleted	Subscription Object Changes
Info	Invoice [ID] created	Invoice Object
Info	Invoice [ID] status updated	Invoice Object Changes
Info	Invoice [ID] purchase order updated	Invoice Object Changes
Info	Invoice [ID] was downloaded	Invoice Object
Info	Invoice [ID] automatic collection updated	Invoice Object Changes
Info	Subscription Product [ID] created	Product Object
Info	Subscription Product [ID] configuration created	Product Object
Info	Subscription Product [ID] configuration updated	Product Object Changes
Info	Subscription Product [ID] details updated	Product Object Changes
Info	Subscription Product [ID] archived	Product Object
Info	Subscription Product [ID] un-archived	Product Object
Info	Subscription Product [ID] deleted	Product Object
Info	Product Pricing Plan [ID] created	Plan Object
Info	Product Pricing Plan [ID] updated	Plan Object Changes
Info	Product Pricing Plan [ID] archived	Plan Object
Info	Product Pricing Plan [ID] un-archived	Plan Object
Info	Product Pricing Plan [ID] deleted	Plan Object
Info	eCommerce Product [ID] created	eCommerce Product Object
Info	eCommerce Product [ID] details updated	eCommerce Product Object Changes
Info	eCommerce Product [ID] archived	eCommerce Product Object
Info	eCommerce Product [ID] un-archived	eCommerce Product Object
Info	eCommerce Product [ID] deleted	eCommerce Product Object
Info	eCommerce Product SKU [ID] created	eCommerce SKU Object
Info	eCommerce Product SKU [ID] updated	eCommerce SKU Object Changes
Info	eCommerce Product SKU [ID] deleted	eCommerce SKU Object
Info	eCommerce Order [ID] created	eCommerce Order Object
Info	eCommerce Order [ID] updated	eCommerce Order Object Changes
Info	eCommerce Order [ID] status updated	eCommerce Order Object Changes
Info	Multiple eCommerce Orders status updated	eCommerce Order Object Changes
Info	Coupon [ID] created	Coupon Object
Info	Coupon [ID] updated	Coupon Object Changes
Info	Coupon [ID] deleted	Coupon Object
Info	Newsletter [ID] created	Newsletter Object
Info	Newsletter [ID] updated	Newsletter Object Changes
Info	Newsletter [ID] deleted	Newsletter Object
Info	Ticket [ID] created	Ticket Object
Info	Ticket [ID] updated	Ticket Object Changes
Info	Ticket [ID] deleted	Ticket Object
Info	Ticket [ID] status updated	Ticket Object
Info	List [ID] created	List Object
Info	List [ID] deleted	List Object
Info	List [ID] exported	List Object
Info	Fulfillment [ID] created	Fulfillment Object
Info	Fulfillment [ID] approved	Fulfillment Object
Info	Fulfillment [ID] deleted	Fulfillment Object
Info	Fulfillment [ID] exported	Fulfillment Object
Info	Fulfillment [ID] report downloaded	Fulfillment Object