---
updatedAt: 2025-06-17T23:05:14.000Z
agentTools:
  projectIndex: https://docs.pelcro.com/v2.4/llms.txt
---

# Credit Notes

Credit notes are used to adjust the amount owed on an invoice instead of voiding and re-creating a new one. The platform automatically creates credit notes in certain scenarios. The sum of all credit notes cannot exceed the invoice’s total amount.

# Types

The credit notes are automatically used by the Pelcro platform in the following scenarios.

**1. Post Payment Credit note:**

Cancel a subscription immediately with a paid invoice: If you cancel a subscription immediately and there is a paid invoice associated with the current phase of the subscription, a credit note will be issued. The pro-rated amount remaining on the invoice will be calculated and based on your selection to either refund or add it to the customer balance, a Refund will be issued or the amount will be added to the Customer Balance.

**1. Pre Payment Credit note:**

Cancel a subscription immediately without a paid invoice: If you cancel a subscription immediately and there is an open invoice associated with the current phase of the subscription, a credit note will be used to reduce the amount due on the invoice based on the pro-rated calculation.

# Credit Note Actions

## Listing Credit Notes

To view your credit notes:

* On your Dashboard, hover over your left navigation menu. Choose "Billing" > "Credit Notes".
* You'll be redirected to the credit notes page, where you can view and manage all your current invoice credit notes.

![2778](https://files.readme.io/d8ff040-cn0.png "cn0.png")

## Viewing Credit Note Details

If you want to view more details of a specific credit note, either click on the credit note amount line item, this will allow you to view the PDF version of the credit note details.

![1574](https://files.readme.io/e5b87e1-CN00.png "CN00.png")

# Sibling pages

* [Invoices](https://docs.pelcro.com/v2.4/docs/invoices.md)
* [Payments](https://docs.pelcro.com/v2.4/docs/payments.md)
* [Refunds](https://docs.pelcro.com/v2.4/docs/refunds.md)
* [Coupons](https://docs.pelcro.com/v2.4/docs/coupons.md)
* [Customer Balance](https://docs.pelcro.com/v2.4/docs/customer-balance.md)
* [Disputes](https://docs.pelcro.com/v2.4/docs/disputes.md)
* [Organizations](https://docs.pelcro.com/v2.4/docs/organizations.md)