---
updatedAt: 2026-02-10T14:39:47.000Z
agentTools:
projectIndex: https://docs.pelcro.com/v2.4/llms.txt
---
# Account vs Site
## Overview
This document explains how **accounts**, **sites**, and **collaborators** work in Pelcro. For instructions on configuring your account, see [Setting Up Your Account](https://docs.pelcro.com/docs/setting-up).
## What Are Accounts?
An **account** is a top-level Pelcro entity that you can belong to.
* Your email can be associated with **one or more accounts** if you are invited as a collaborator on multiple accounts.
* When you log in and your email belongs to multiple accounts, Pelcro prompts you to choose which account to access.
* You can switch between accounts from your profile using **Switch accounts**.
## What Are Sites?
A **site** is a unit within an account.
* Each account can contain **multiple sites**.
* Sites allow you to manage separate business units or domains under the same account.
***
# Account vs Site Scope
## Overview
Some data and settings apply to the entire account, while others apply only to a specific site.
## Account-Level Scope
The following are shared across all sites in an account:
* **Payment processors (e.g. Stripe):** Payment processors are configured at the account level. All sites under the same account use the same payment processor.
* **Identity:** Customers and subscribers from one site can access all sites under the same account using the same credentials.
* **Integrations:** Integrations configured in the Integrations page apply to all sites in the account.
* **Account settings:** Any configuration under Account Settings applies to all sites within the account.
* **Products and e-commerce:** Products are configured at the account level and are available across the entire account. A site field allows you to limit which site a product appears on.
* **Accounting:** Accounting reports are account-based and include data from all sites in the account.
* **Tax configuration:** Tax settings are configured at the account level and apply to all sites.
* **Logs:** Logs are accessible from **Settings → Logs** and apply to the entire account.
* **Cancellation reasons:** Admins manage subscription cancellation reasons at the account level; these reasons are shown during subscription cancellation flows.
## Site-Level Scope
The following apply only to the currently selected site:
* **Dashboard:** The dashboard for each site summarizes data from that specific site.
* **Customers and Billing:** Data shown under Customers and Billing is scoped to the current site.\
**Note:** If a customer logs in to another site under the same account, they will also appear under that site.
* **Reports:** Reports in the Analytics section are generated based on the data for the current site.
* **Exports:** Exported data is generated from the site you are currently viewing.
* **Site settings:** Any configuration under Site Settings applies only to the current site.
* **Import tool:** The import tool allows you to import data into a specific site.
## 📊 Strategy comparison table
| Decision Area | Multiple Accounts (1 domain per account) | Single Account, Multiple Sites |
| ----------------------- | ---------------------------------------- | ------------------------------ |
| Legal entity model | Separate entities | Single legal entity |
| Stripe connection | One Stripe account per Pelcro account | One Stripe account shared |
| Bank accounts | Can be different per brand | Shared |
| Accounting / P\&L | Separate books | Unified books |
| Login & password | Separate per account | Shared across all sites |
| All-access subscription | ❌ Not supported | ✅ Native |
| Cross-site navigation | Requires re-login | Seamless |
| Password change sync | ❌ No | ✅ Yes |
| Brand-level reporting | Hard (manual consolidation) | Native via site segmentation |
| Subscriber identity | Duplicated across accounts | Single customer record |
| Operational complexity | High | Low |
| Best for | Truly separate companies | Multi-brand publishers |
***
# Multi-Account Access
## Overview
This page explains how **multi-account access** works in Pelcro. It describes what happens when your email is associated with more than one Pelcro account and how you move between them.
## What Is Multi-Account Access?
Multi-account access means a single email address is associated with **more than one Pelcro account**.
This happens when you are invited as a collaborator on multiple accounts.
## How Login Works with Multiple Accounts
When you log in to Pelcro and your email belongs to more than one account:
* Pelcro displays a screen asking you to **choose which account** you want to access.
* After selecting an account, you are taken to that account’s dashboard.
## Switching Between Accounts
After logging in, you can switch accounts at any time:
1. Open the top-right menu under your profile.
2. Select **Switch accounts**.
3. Choose the account you want to access.
***
# Manage Collaborators
## Overview
This guide shows how to create and view collaborators in your account.
## How to Create a Collaborator
1. Open the Pelcro dashboard.
2. Go to **Settings > Collaborators**.
3. Click **Add a Collaborator** in the top-right corner.
4. Enter the collaborator’s details.
5. Select the site(s) the collaborator should have access to.
6. Click **Submit**.
7. The collaborator receives an email with a magic link to join.
## How to View Collaborators
1. Open the top-right menu under your name.
2. Navigate to **Settings > Collaborators**.
3. View the list of collaborators, including:
* Name
* Email
* Permission level
* Status
**Status definitions:**
* **Active**: The collaborator has accepted the invitation.
* **Pending**: The collaborator has not yet clicked the magic link.
***
# Accounts Reference
## Overview
Quick definitions for key account-related terms.
| Term | Definition |
| ------------ | -------------------------------------------------------------- |
| Account | A top-level Pelcro entity that can contain multiple sites. |
| Site | A unit within an account, with its own data and settings. |
| Collaborator | A user invited to access an account with specific permissions. |
# Sibling pages
* [Billing Engine ](https://docs.pelcro.com/v2.4/docs/our-billing-engine.md)
* [Collaborators](https://docs.pelcro.com/v2.4/docs/collaborators.md)
* [Automated emails](https://docs.pelcro.com/v2.4/docs/automated-emails.md)
* [Logs](https://docs.pelcro.com/v2.4/docs/logs.md)
* [Identity](https://docs.pelcro.com/v2.4/docs/identity.md)
* [Import tool](https://docs.pelcro.com/v2.4/docs/import-tool.md)
* [FAQs](https://docs.pelcro.com/v2.4/docs/faq.md)