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Pelcro provides you with a variety of supported payment options and methods which can cater to all of your different locations, customers, and business needs. This gives your customers the flexibility to selectively use multiple and alternative options for different kinds of purchases and payment activities, and provides you with a reliable payment system that streamlines a steady revenue stream.
The Payment Guide will walk you through everything you'll need to know to set up and manage your payment mechanisms, options, and tools.
To view your payments:
- On your Dashboard, hover over your left navigation menu. Choose "Billing" > "Payments".
- You'll be redirected to the payments page, where you can view and manage all your current customer payments.
Once you arrive at the payments page, you will see a detailed list view of all payments to your subscriptions and orders, categorized into six different tabs:
- All: These are all of the payment transactions which have been logged for your customers.
- Succeeded: These are payment transactions which have completed successfully.
- Failed: These are payment transactions which have failed to complete due to insufficient funds, invalid payment source, etc.
- Refunded: These are payment transactions which have been fully refunded back to the customer as a result of cancellation on applicable subscriptions and orders.
- Partially refunded: These are payment transactions which have been partially refunded back to the customer as a result of cancellation on applicable subscriptions and orders, with prorations applied.
- Offline: These are payment transactions made via cash, checks, bank transfers, postal orders, or any other offline means besides online payment methods such as cards, digital wallets, etc.
To help navigate you through your payments, you will also find the following:
- Search button: The search button will allow you to directly find a payment based on a number of options. You may search payments by the customer's name, email address, phone number, company, or department.
- Export button: Allows you to export your payments list, along with all the listed details into CSV format. You can control the range of the payment data to export using the date filters in the top right.
If you want to view more details of a specific payment, either click on the payment amount line item, or alternatively on the ellipsis "···" menu to the right-most column of the desired payment, followed by "View payment".
The payment details page will contain details related to the transaction, including:
- Date: date when the payment transaction was logged on the platform.
- Customer: customer account which the payment transaction originated from.
- Payment Method: payment method which was used to complete the transaction (Card/Digital Wallet/Offline).
- Risk Evaluation: the risk level for each payment to predict whether a payment is likely to be fraudulent.
- Amount: amount which was charged within the payment transaction from customer payment method.
- Currency: currency for the payment transaction and amount.
- Statement descriptor: information that help customers understand their bank/card statements.
- Status: status of the payment transaction (succeeded, failed, etc.)
- Description: information that help customers understand what this payment is tied to on the platform (e.g. subscription creation, subscription cancellation, etc.)
- Receipt URL: a secure, private URL where your customers can view and download PDF copies of the receipt.
You can also view more details of Pelcro components which are related to payments, such as the associated customer with the payment. To do so, click on the three dots "···" menu to the right-most column of the desired payment, followed by "View customer".
- For more information on Customer Details page, please refer to the Customer documentation.
Payments will be generated on Pelcro when users either subscribe to your products and service offerings, or buy an eCommerce product. There are a number of ways through which users can make payments:
- Through the platform:
When your collaborators create subscriptions manually for your users through the platform, you can make a payment directly through the platform. You can select different payment methods, such as Credit card payment, Offline payment, or to directly invoice the customer.
At the Payment section you'll have the options to:
- Automatically charge a payment source on file, under which you'll be able to select one of your stored payment information through your payment gateway from a dropdown.
- Add a new card on file which you can use to pay for the subscription
- Or, invoice the customer directly and receive payment via cash, checks, bank transfers, postal orders, or any other offline means.
- Through your website:
- Your customers can also make payments directly through your website when they are signing up, subscribing to one of your products or services, or purchasing an eCommerce order during the checkout process.
Payments will be reflected directly on the platform. Using either our default payment modals and components, or even custom ones. Find out more by checking out our React elements which you can plug and play directly.
You can create an offline payment record through your platform for transactions made via cash, checks, bank transfers, postal orders, or any other offline means besides online payment methods such as cards, digital wallets, etc.
- Navigate to the relevant customer details page. Under the payment tab, click the "+" icon.
- Enter the amount, currency, and reference details, and click "Enter payment"
- The payment will be reflected on your payments list, as well corresponding payment details page for the customer
- Note that in order for an offline payment to be applied to an invoice, it needs to be entered before the invoice is created and hence before the subscription is created.
- Offline payments can also be entered by navigating to the invoice and marking it as paid - a payment reference will be required and once entered, an offline payment that equals the amount due will automatically be entered into the customer's account.
You can directly issue a refund to a payment through the platform. Refunds may be partial (only a portion of the amount is refunded) or full (the entire amount is refunded), for situations which include incorrect charges, cancellation, or unsatisfactory services.
When you issue a refund, credit notes will be generated for the refunds made. It typically takes 1-3 business days for a refund to be reflected on a customer's credit card. The wait time on offline payments is dependent on the business's process.
Check out the following sections for more details:
A dispute (also known as a chargeback, inquiry, or retrieval) occurs when a cardholder questions your payment with their card issuer. An inquiry or retrieval is nothing more than a request for more information about the charge, which may escalate to a chargeback. To process a chargeback, the issuer creates a formal dispute, which immediately reverses the payment. The payment amount (sometimes along with a separate dispute fee), is then deducted from your account balance.
If a dispute is raised for a payment, You can mark said payment as disputed by completing the payment transaction with the following card details:
For extra fraud protection, 3D Secure (3DS) requires customers to complete an additional verification step with the card issuer when paying. Typically, you direct the customer to an authentication page on their bank’s website, and they enter a password associated with the card or a code sent to their phone. This process is familiar to customers through the card networks’ brand names, such as Visa Secure and Mastercard Identity Check.
The Strong Customer Authentication regulation in Europe requires the use of 3DS for card payments. 3DS is optional in other regions but you can still use it as a tool to reduce fraud.
Updated 4 months ago